I apologize for going off on a half-baked rant at Ubuntu. Ubuntu is not perfect, but these kinds of flames generate more heat than light. I know better, and I’m sorry.

What I wish I had done was post something like this:

“Here’s an Ubuntu bug that seems to highlight everything that frustrates users who are not coders. It seems straightforward and simple, and yet the response is discouraging. What’s going on here?”