Do service-level agreements (SLAs) scare you? SLAs are often (and unfortunately) misconstrued as unattainable goals levied on system owners because of fancy dreams that organizations would like to have their customers experience. But that’s not the case. Learn the basics of SLAs, and what to look for as you and your service provider design a SLA to put in place.

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Created by estherschindler 4 years 22 weeks ago
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