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I’ve toyed with Linux since 2002, when I first installed Mandrake. With the latest release of Ubuntu, I was interested to see how far Linux had come since then in terms of being used easily by the mainstream. So, I tricked my grudging girlfriend Erin into sitting down at a brand new Ubuntu 8.04 installation and performing some basic tasks.
Could open source software benefit from more usability testing? It sure seems so, and usability labs are heavily emphasized at big proprietary software companies, especially Microsoft.