Canonical has announced a new type of support for enterprises running Ubuntu that need some extra hands-on help: the Premium Service Engineer (or PSE). A PSE Ubuntu expert would working as a single point of contact for Canonical's larger customers, becoming "virtual team members" with the company's IT staff. Canonical says PSEs will provide regular technical and service reviews, share best-practice wisdom, and help companies optimize Ubuntu environments. Apparently, PSEs will even serve as advocates for the company for future Ubuntu releases.